Privacy Policy

1. Introduction

WaPulse ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp Business API services.

By using our services, you consent to the data practices described in this policy.

2. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name, email address, and contact information
• Account credentials and authentication information
• Billing and payment information
• Company or organization details
• Support requests and communications

Usage Information

We automatically collect information about your use of our services:

• API usage statistics and logs
• IP addresses and device information
• Browser type and operating system
• Access times and referring URLs
• Feature usage and performance metrics

WhatsApp Data

Through our API services, we may process:

• WhatsApp messages and media content
• Contact information and phone numbers
• Message delivery status and timestamps
• Webhook data and event information

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide and maintain our WhatsApp API services
• Process transactions and manage billing
• Authenticate users and prevent unauthorized access
• Monitor service performance and usage
• Provide customer support and technical assistance
• Send service-related notifications and updates
• Improve our services and develop new features
• Comply with legal obligations and enforce our terms

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our services, including payment processors, hosting providers, and analytics services.

Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection practices
• Incident response and breach notification procedures

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

• Account information: Until account deletion or as required by law
• Usage logs: Up to 12 months for service improvement
• WhatsApp message data: As specified in your service agreement
• Billing records: As required by tax and accounting regulations

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Restriction: Request limitation of processing
• Objection: Object to certain types of processing

To exercise these rights, please contact us at info.wapulse@gmail.com

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and adequacy decisions.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential cookies: Required for basic functionality
• Analytics cookies: Help us understand usage patterns
• Preference cookies: Remember your settings and preferences

You can control cookie preferences through your browser settings.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: